Long Point Guarantee

At Long Point, we are committed to providing our customers with high-quality products and excellent service. To ensure your satisfaction, we are pleased to offer a guarantee on the products purchased from our website.

1. Guarantee Coverage

LongointGear.com offers a one-year guarantee on most products sold through our online store, unless stated otherwise. The guarantee covers any defects in material or workmanship under normal use during the guarantee period.

2. What is Covered

Manufacturing defects: Issues that arise due to faulty materials or workmanship.
Product failure: The product fails to function as intended due to a defect in design, material, or construction.
In the line of duty damages resulting from exposure to extreme temperatures, violence, and environmental factors

3. What is Not Covered

Damage caused by misuse, abuse, accidents, or improper installation.

4. Third-Party Products

Please note that some products sold on LongointGear.com may not be manufactured by Long Point Gear. These products are covered by their respective manufacturer's guarantee. For guarantee claims related to third-party products, please refer to the documentation provided with the product or contact the manufacturer directly.

5. How to File a Guarantee Claim

If you believe your product is defective and you are within the guarantee period, please follow these steps:

Contact our customer service at info@longointgear.com and provide the following information:

Your order number
Product name and description
A detailed description of the defect
Clear photographs of the defective product (if applicable)
Your phone number (sometimes it’s easier just to call)

We’ll access it on a case by case basis, however we may request additional information or ask you to send the product back for inspection. If we determine that the defect is covered under our guarantee, we will offer one of the following:

A replacement product of the same or comparable model.
A refund for the full purchase price, depending on the circumstances.

6. Return Shipping Costs

If a product is deemed defective and eligible for a guarantee claim, we will cover the return shipping costs for customers in the United States. For international customers, return shipping costs may be the responsibility of the customer unless otherwise specified.

7. Limitation of Liability

Long Point Gear's liability under this guarantee is limited to the replacement or refund of the defective product. We are not responsible for any incidental or consequential damages arising from the use of the product, including but not limited to, personal injury, property damage, or loss of use.

8. Guarantee Transferability

This guarantee is non-transferable and applies only to the original purchaser of the product.

By shopping with us, you acknowledge and agree to the terms outlined in this guarantee policy. If you have any questions or concerns, our team is happy to assist you! Thank you for trusting LongointGear.com for your gear needs.